FAQ

Questions, answered.

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The app

What is Legacy?

A private family archive built around the people you love. Capture a moment in seconds, tell the story behind it in your own voice, and watch each person's timeline grow over the years.

Is it a photo backup?

No. Keep your photo backup. Legacy is where the photos that matter get their story, their voice and their people. See how Legacy compares.

What can I save?

Photos, videos, voice recordings and writing. One memory can hold several of them, and belong to several people without being copied.

Which devices does it run on?

Legacy is on the web now at app.legacymemorymoments.app. The iPhone and Android apps are coming soon. See Get the app.

Does it work without a signal?

The phone app does. Everything is saved on your phone the moment you tap Save, and it syncs when you are back online. The web app needs a connection.

Can family add their stories without the app?

Yes. Send anyone a link by text or email from a memory. They record or write their story on the page it opens, with no app and no account, and you choose whether to add it.

Can I make a book or a video?

Yes. Play a life turns a person's memories into a slideshow you can save as a video, and the same memories can become a book to print or save as a PDF. Both are on every plan.

Will Legacy remind me of anniversaries?

Yes. A memory with a full date comes back on its anniversary, and birthdays come round, at the top of your timeline and as a notification on your phone. You choose which memories, and how many days ahead to hear about them.

Do I need an account?

Not on the phone: Legacy works without one, and everything stays on your phone. You need an account to back up, to sync between devices, and to use the web app.

Can two people use Legacy on the same phone?

Yes, each with their own account. Sign out, then sign in as the other person. Each account's memories are kept in their own encrypted archive on the phone, never mixed, and each opens only after signing in to its account. To take an account's copy off the phone, go to Settings, then Account, then Accounts on this phone. Its backup in the account is not affected.

Privacy

Who can see my memories?

Only you, until you share. Invite family to a family or an event, and choose for each memory whether it's just yours, the family's, or for specific people. There is no public feed, and your letters are never shared.

Is Legacy end-to-end encrypted?

No. It is encrypted on your phone, on the way and on our servers, but our server holds the keys, because it has to read your archive to sync it, back it up and show it to you on the web. How we protect your memories explains it plainly.

Will my memories be used for ads or AI training?

No. We never sell them, show you ads, or use them to train AI.

Your memories, long term

Can I get everything out?

Yes, on every plan. In Settings, download everything: every photo, video, recording and document as you added it, in a folder for each memory, with a page you can open in any browser. You can also keep a password-protected copy.

What happens if Legacy shuts down?

You get at least 30 days' notice and a way to get everything out. That promise is in our terms.

How much does it cost?

The first 21 days are free, with no card. Then Single is $4.99 a month or $49.99 a year, and Family is $10.99 a month or $119.99 a year, with every feature on both. If a plan ends, nothing is deleted. See pricing.

How do I delete my account?

In Settings, under Account, choose Delete account, on the phone or on the web. See Delete your account.

Save the moment. Tell the story. Leave a legacy.

On the web now. Coming to iPhone and Android.